Booking Conditions

Travel insurance is strongly recommended to cover unforeseen circumstances. 

These terms can be amended and may be subject to change.

1. Bookings, Deposit and Payment

  • A deposit will be required at the time of booking – the deposit amount may vary for each swim location and will secure your booking.
  • Final payment for the balance of the tour will be required 5 weeks prior to departure
  • Payment can be made either by credit card or direct deposit (from Australian bank accounts only) 
  • Credit card fees and surcharges may apply 

2. Cancellation Policy

  • Cancellation outside 5 weeks before arrival: Cancellation fee equal to the tour deposit amount will apply
  • Cancellations inside 5 weeks before arrival: 100% cancellation fee applies to total booking. 
  • Travel insurance is strongly recommended. If you are unable to travel for medical reasons, weather events, flight cancellations or any other reason, refunds will not be given. 

3. Date Change and Booking Modifications

  • Date changes outside 5 weeks before arrival: Will incur a change fee equal to 100% of the deposit.
  • Date changes within 5 weeks before arrival: 100% cancellation fee applies to the total booking.
  • All date changes are subject to availability and subject to pricing changes applicable to the new dates 
  • Once a date change has been made to your original booking, any additional changes resulting in the cancellation of the booking will incur the loss of all monies held
  • Name changes on bookings can be made up to 48 hours before travel